Refunds & re-checks

ScopeCheck is provided by Dashient Ltd.

Purchases and access

All purchases are final. Comparisons are added to your account as soon as you buy, so we don't refund unused or expired comparisons, or changes of mind.

This does not affect your statutory rights.

Report not right?

If a report fails or misreads your quotes, email [email protected] within 30 days and we'll re-check it free. You can also request a re-check at the bottom of your full report. We reply within two working days.

Revised quotes

If a trader sends a revised quote for the same job within 30 days of your full report, re-run that comparison free. Same job and same traders only — a new job needs a new comparison. One revised-quote re-check is included per full report.

Payment enquiries

Our orders are processed by Paddle.com, our Merchant of Record. For billing enquiries or to exercise applicable statutory rights, visit paddle.net and look up your order using the email address you paid with, or reply to your purchase receipt email.

If you need help finding your order or contacting Paddle, email [email protected] with your order reference. Do not send card details. Paddle handles payment enquiries and any refunds required by law.

Paddle’s refund policy also applies. See our terms for more.